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How to Configure Payment Options for Appointment Types

Set appointment prices, member rates, booking credits and included access.

How to Configure Payment Options for Appointment Types

An appointment can have a drop-in price, a member rate or access paid by an eligible product. Check which option you intend to offer before changing its price.

Before You Start

You need permission to manage appointments. Set up the products that will provide credits, All Access or member rates. Connect Stripe before offering paid appointments.

Open the Type

Open Schedule > Appointments > Appointment Types and edit the type. For a shared type, choose Pricing & schedules.

Review each duration’s price and its selected availability schedules. The schedule owner is the staff member the customer books.

The shared appointment Pricing and schedules step

Choose How Customers Pay

  • Free disables the drop-in fee for that offering.
  • A drop-in Price charges for the appointment.
  • Member drop-in rates sets a fixed price for customers with an eligible product. The lowest eligible rate wins.
  • Booking Credits pays with an eligible visit credit.
  • All Access gives included access through the selected product’s settings.

An active subscription is not automatically valid for every appointment. Its product must include that service or qualify for the chosen rate.

Eligible product and member price fields for an appointment

Review Allow booking without upfront payment separately. Letting someone book before payment does not make the appointment free.

Review and Save

For a shared type, choose Review changes. Check the affected schedules, durations and options, then Save changes. For an independent type, use its Save control.

The shared appointment review step before Save changes

On Mobile

The same pricing and eligibility fields stack vertically. Scroll through the wizard before reviewing.

Appointment member-rate fields on a phone

The shared appointment review step on a phone

Troubleshooting

A member sees a paid price. Check their product’s included services and eligibility. A membership name alone does not grant access.

No times are available. Check the chosen schedules, staff hours, location and booking window.

See Member Appointment Rates Explained and Shared Appointment Types Explained.

Need a hand?

Email our team at support@joinzipper.com and we'll usually reply within a few hours.

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