How to Add a Cancellation Policy Agreement to Classes

Steps

Step 1: Create or edit a registration form

1. Go to Products & Services > Forms
2. Create a new form or edit an existing one

Step 2: Add a policy acknowledgment field

1. Add a new field and choose type Checkbox or Agreement
2. Set the label (e.g., “Cancellation Policy Agreement”) and include your full policy text in the description
3. Make the field required

Example text: “I understand and agree to the cancellation policy: Cancellations made less than 24 hours before class will be charged a $15 late cancellation fee. No-shows will forfeit their class credit.”

If your policy is lengthy, link to a policy page instead: “I have read and agree to the Cancellation Policy.”

Step 3: Attach the form to your class

1. Go to Schedule > Classes and edit the class or event type
2. In the Form setting, select your form
3. Save

Viewing Policy Agreements

Open a class registration and view Form responses to see each customer’s acknowledgment with timestamp.

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Need a hand?

Email our team at support@joinzipper.com and we'll usually reply within a few hours.

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