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Pre-Launch Verification Checklist

A step-by-step checklist to complete before announcing your Zipper go-live date. Work through this in the week before launch.

✅ Account & Payments

  • Stripe connected — Settings > Integrations → Stripe → status shows connected
  • Test payment processed — run a test transaction end-to-end
  • Stripe payout schedule confirmed — know when your first payout will arrive
  • Failed payment recovery configured — Settings > Integrations → Stripe → failed invoice settings

✅ Classes & Appointments

  • All classes created in Calendar with correct times, instructors, and locations
  • Classes visible to customers — “Show in app” is on, registration is open
  • Class capacity set on all timeslots
  • Cancellation policy configured on each class type
  • Appointment types created — all instructor availability schedules set up
  • Booking windows set appropriately for appointments

✅ Products & Pricing

  • All memberships and booking credits created in Products & Services
  • Product prices match what you told members during migration
  • Products visible to customers — “Show in app” enabled
  • Forms attached to products that require waivers or intake

✅ Member Data

  • Customer import completed — all members in the customer list
  • Subscriptions imported — active subscribers show Active status
  • Booking credits imported — credit balances are correct
  • Spot-check complete — 10+ member accounts verified (see: How to Spot-Check Member Accounts After Migration)

✅ Payment Methods (PAN Transfer)

  • PAN transfer complete (or confirmed in progress for members without cards)
  • Claim links ready for members whose cards weren’t transferred

✅ Website & Booking Page

  • Custom domain connected and showing green in domain settings
  • Site published with current content
  • Booking page accessible from the custom domain
  • All navigation links working (no broken pages)

✅ Staff

  • All staff accounts created and invited
  • Pay rates assigned to all instructors
  • Permissions configured (admin, manager, staff roles)
  • Kiosk mode tested on front desk device

✅ Communications

  • Migration announcement sent to all members
  • Account invite emails sent to all members
  • Website updated with new Zipper booking URL
  • Social media profiles updated with new booking URL

✅ Go-Live Readiness Call

  • Readiness call completed with your Zipper onboarding rep
  • Rep’s contact saved in phone for launch day support

If Everything Is Checked

You’re ready to launch. Set your go-live date and send the final announcement!

Need a hand?

Email our team at support@joinzipper.com and we'll usually reply within a few hours.

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