How to Verify Recurring Payments After Migration

Checklist

1. Check subscription statuses in Zipper

• Navigate to: Contacts > Customers → filter by active subscriptions
• Spot-check 10–20 subscribers
• For each: verify the subscription shows Active, the product name is correct, and the next billing date is what you expect

2. Run a report after the first billing cycle

• After your first billing cycle completes (usually 1–4 weeks post-launch)
• Navigate to: Reporting > Reports, choose the Subscriptions category, and pull a subscription/revenue report for the period.

• Check total revenue against what you expected
• Look for any failed payments in Payments > Payment Collector → Failed Payments

3. Check for failed payments

• Navigate to: Payments > Payment Collector → Failed Payments
• Failed payments after migration usually mean a member’s card didn’t transfer (PAN transfer incomplete or card declined)
• For each failed payment:
  • Contact the member to update their payment method
  • Or check if the PAN transfer for their card is still pending

4. Verify PAN transfer completion

• Confirm with your Zipper onboarding rep that all PAN transfers have completed
• Members whose cards didn’t transfer need to add a new card via their account portal

Common Issues and Fixes

Issue	Fix
Subscription shows “Past Due”	Payment failed — check Payment Collector
Subscription missing entirely	Check if it was included in the import
Subscription billing wrong amount	Check product price settings
Member has duplicate subscriptions	Merge or cancel the duplicate via Contacts > Customers

Tips

• Run this check proactively in the first billing cycle — don’t wait for members to call.
• If you’re seeing systematic issues across many members, contact your onboarding rep.

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