How to Invite Staff and Admins to Zipper

Steps

1. Navigate to: Staff > Staff Members.

2. Click: Add staff member
3. Fill in:
   • Email address — the email they’ll use to log in
   • First name and Last name
   • Role — Admin, Manager, or Staff
   • Pay rate (optional — can be set later)
4. Click: Save

What the Staff Member Receives

The staff member gets an email inviting them to:

1. Create a Zipper account (or log in to their existing one)
2. Accept the invitation to join your organization
3. Access the dashboard with their assigned role

How a Staff Member Claims Their Account

If you’ve added the staff member directly (so their account is already set up in Zipper) and they need to claim it:

1. Go to joinzipper.com and click Login
2. Click Forgot password or Reset password
3. Enter the email address you used when adding them as a staff member
4. Check email and follow the reset link to set a password
5. Log in at https://app.joinzipper.com/auth/login

Roles

Role	Access
Admin	Full access to all settings and data
Manager	Same as Admin, but cannot manage staff
Staff	Limited — configure specific permissions via Advanced Permissions

Bulk Inviting at Launch

If you’re setting up many staff members at once, contact your Zipper onboarding rep — they can assist with bulk staff import.

Troubleshooting

Staff member says they didn’t receive the invite. Check the email address was entered correctly. Ask them to check spam. You can resend the invite from the Staff list → Edit → Resend invite.

Staff member can’t log in after accepting. Verify they’re logging in with the same email address the invite was sent to.

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Need a hand?

Email our team at support@joinzipper.com and we'll usually reply within a few hours.

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