Studio Policy Playbook

⚙️ Your Studio

Studio name ⓘUsed to personalize every policy — so the copy reads like yours, not a template.

💸 Fees & Windows

Late-cancel window ⓘHow many hours before class a cancel is still "free." 8–12 hrs is the studio standard — short enough that the spot can't be resold, long enough to be fair.

hrs

Late-cancel fee ⓘWhat you charge for canceling inside the window. $10–$20 or one class credit is typical — enough to change behavior, not enough to start a fight.

No-show fee ⓘCharged when a client just doesn't show. Usually $5–$10 more than late-cancel, because a no-show also blocked a waitlisted client.

Refund cutoff ⓘHours before class that all sales become final. 24–48 hrs is standard — inside this window, refunds become studio credit, not cash.

hrs

❄️ Freezes & Cancellation

Max freeze length ⓘLongest a member can pause a membership per year. 3 months is the sweet spot — generous enough to keep the relationship, short enough to protect MRR.

Freeze admin fee / month ⓘA small monthly fee to hold a frozen membership. $15–$25 discourages abuse and covers the accounting — without it, freezes become a free pause button.

Cancellation notice ⓘWritten notice required to cancel a membership. 30 days is standard — it protects your MRR and avoids retroactive refund fights.

days

📄 Your Generated Policies

🕐 Late-Cancellation Policy

🪑 No-Show Policy

🔄 Refund Policy

❄️ Membership Freeze Policy

🚪 Cancellation Policy

⚠️ Code of Conductfiring a member

Template, not legal advice. These policies are a starting point. Have an attorney in your state review before publishing — refund, gift-card, and auto-renewal laws vary by jurisdiction and some terms may be unenforceable where you operate.

Let the system be the bad guy.

Policies only work if they're enforced consistently. Zipper charges late-cancel and no-show fees automatically, gates booking on a signed waiver, and runs freezes by your rules — fair because it's the same for everyone.

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The Studio Policy Playbook