https://www.joinzipper.com/help-center-article/automation-emails-overview-whats-available Zipper's automation builder lets you set up workflows that send emails, texts, and notifications automatically based on customer actions or time-based triggers. Here's a full reference of what's available. monthly 0.6 https://www.joinzipper.com/help-center-article/booking-window-settings-explained Zipper has two different booking window settings: one for appointments and one for classes. Here's what each controls and where to find it. monthly 0.6 https://www.joinzipper.com/help-center-article/can-i-embed-a-custom-html-intake-form-on-zipper Not directly — but Zipper has a built-in form builder that handles intake forms, waivers, and registrations. Here's what's possible. monthly 0.6 https://www.joinzipper.com/help-center-article/client-booking-experience-walk-through Watch a video walk-through of how clients book classes and appointments in Zipper — the same smooth experience on mobile and desktop. monthly 0.6 https://www.joinzipper.com/help-center-article/creating-your-first-package Create a subscription, package, booking credits, or donation in Zipper — set pricing, link classes or appointments, and sell directly from your website. monthly 0.6 https://www.joinzipper.com/help-center-article/how-auto-waitlist-enrollment-works When a class fills up, Zipper can automatically move the next person on the waitlist into the class — no staff action needed. monthly 0.6 https://www.joinzipper.com/help-center-article/how-class-check-out-affects-payroll When instructors are checked out of a class (session ends), Zipper records the class as completed in payroll tracking. Here's how it connects. monthly 0.6 https://www.joinzipper.com/help-center-article/how-credits-punch-cards-and-subscriptions-work-together Zipper uses three building blocks for class and appointment access. Here's what each one is and how they interact. monthly 0.6 https://www.joinzipper.com/help-center-article/how-customers-cancel-a-booking Members can cancel their own class or appointment bookings from their Zipper account — no need to call the studio. monthly 0.6 https://www.joinzipper.com/help-center-article/how-email-subscribing-unsubscribing-works Zipper includes built-in email subscription management to help you stay compliant with email regulations and respect your customers' preferences. This article explains how subscribing and unsubscribing works for both you and your customers. monthly 0.6 https://www.joinzipper.com/help-center-article/how-email-unsubscribe-works Learn how email unsubscribe links work in Zipper, including why test emails don't include them and how real recipients can manage their preferences. monthly 0.6 https://www.joinzipper.com/help-center-article/how-failed-payment-and-expired-card-notifications-work When a member's payment fails, Zipper automatically notifies both the member and your staff. Here's what happens and where to see failed payments. monthly 0.6 https://www.joinzipper.com/help-center-article/how-gift-cards-work-in-zipper Gift cards let customers buy store credit to give as a gift. The recipient gets an email with a code they redeem at checkout — adding credit to their Zipper account. Here's how to enable them and what to expect. monthly 0.6 https://www.joinzipper.com/help-center-article/how-instructors-block-their-own-availability Instructors can add time off to their own availability schedule directly — vacations, holidays, personal time — without needing an admin to do it. monthly 0.6 https://www.joinzipper.com/help-center-article/how-late-cancel-and-no-show-charges-process When a member cancels too late or doesn't show up, Zipper can automatically apply a fee or hold the charge for staff review. Here's how it works. monthly 0.6 https://www.joinzipper.com/help-center-article/how-members-update-their-own-payment-method Members can update the card charged for their subscription directly from their account — no need to contact the studio. monthly 0.6 https://www.joinzipper.com/help-center-article/how-members-view-their-schedule-and-upcoming-bookings Members can see all their upcoming classes, events, and appointments from the Zipper customer dashboard. monthly 0.6 https://www.joinzipper.com/help-center-article/how-pan-transfer-works-migrating-payment-data When switching to Zipper, your members' saved card info can transfer from your old platform so existing subscribers don't need to re-enter payment details. monthly 0.6 https://www.joinzipper.com/help-center-article/how-stripe-payout-schedules-work When a customer pays through Zipper, the money lands in Stripe first. Stripe then deposits it into your bank account on a schedule called a payout. This guide explains when to expect your money and where to check your payout settings. monthly 0.6 https://www.joinzipper.com/help-center-article/how-ach-payments-work ACH lets customers pay by connecting their bank account directly instead of using a credit card. This guide explains how ACH payments work in Zipper, why there's a timing delay, and how customers set up their bank account at checkout. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-add-cancellation-policy-to-classes Learn how to require customers to agree to a cancellation policy when registering for classes or events. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-add-a-custom-font-to-your-branded-app Upload a custom font to your Zipper site so your brand typography appears consistently throughout the customer-facing experience. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-add-form-to-website-page Learn how to embed a form on your website pages using the site editor. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-add-a-google-tracking-code Add a Google Ads or Google Analytics tracking code to your Zipper Site by pasting it into the Custom HTML field in the Site builder's Advanced Settings. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-add-a-link-to-the-app-on-your-website Zipper is a Progressive Web App (PWA) — customers access it via a URL, not an App Store download. "The app" for your customers is your studio's Zipper customer portal URL. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-add-a-members-guest-to-a-class Register a member's guest for an upcoming class when you're planning ahead from the admin — not at the door. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-add-a-single-use-credit-to-a-profile Manually add one Booking Credit to a customer's account — for a comp, makeup session, or correction — without going through the checkout flow. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-add-a-startup-fee-to-a-subscription Learn how to add a one-time startup fee to subscription products. Startup fees are charged once when customers first subscribe, in addition to the recurring subscription price. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-add-a-video-to-your-zipper-site Add a video to your Zipper Site by inserting a Free Text block, choosing Insert > Media, and pasting in your YouTube link. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-add-a-zipper-product-to-your-zipper-website Add a Zipper Product to your website by creating it in Products, then swapping it into a Pricing block on your site so edits sync automatically. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-add-a-zoom-link-to-class-confirmation-emails Set a Virtual Meeting URL on a timeslot and it automatically appears in every registration confirmation email sent to registrants — no separate automation needed. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-add-an-event-or-workshop-highlight-to-a-page Showcase an upcoming event or workshop on any page of your Zipper website using a content block that pulls live event data from your calendar. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-add-an-external-link-to-a-site-page Add links to external websites — social media, third-party booking tools, partner sites — to your Zipper site navigation or footer. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-add-cms-content Learn how to add content through CMS (Content Management System) to create services, staff profiles, success stories, and other structured content for your website. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-add-package-credits-without-payment Learn how to add booking credits or package access for existing clients who paid elsewhere or received complimentary access. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-add-custom-fields-including-belt-ranks Zipper has two ways to track custom customer data: Custom Customer Fields (for any freeform data) and Rank Systems (a dedicated belt/rank tracking module). Here's when to use each. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-add-custom-fields-intake-forms-to-products Require customers to fill out a form before they can purchase a product. Common uses: waivers, health history intake, athlete background questionnaires. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-add-customers-to-roster Learn how to add customers to your customer list so you can track their information, manage their bookings, and send them package invitations. Adding customers to your customer list is the first step in managing your customer relationships. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-add-google-analytics-tag Learn how to add Google Analytics, Google Ads conversion tracking, or other tracking tags to your Zipper website using Advanced Settings. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-add-guests-to-family-account Learn how to add guest accounts for family members, including children who may not have email addresses. Guest accounts allow you to create profiles for family members that can be managed by a parent or guardian. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-add-more-time-slots-to-a-class Learn how to add additional time slots to an existing class. This allows you to expand your class schedule by adding new meeting times without creating a new class. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-add-notes-to-customers Learn how to add notes to customer profiles to track important information, communication history, and team observations. Notes help you maintain context about customer interactions and preferences. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-add-products-to-your-website Learn how to display products from your store on your website pages using the site editor. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-add-retail-products-skip-optional-fields Create a simple retail product in minutes by filling in only the required fields. You can always add more detail later. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-add-staff-members Learn how to add team members to your organization and assign roles and permissions. Staff management helps you control who can access which features and delegate responsibilities. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-add-stages-to-a-workflow Learn how to add stages to existing workflows. Stages represent steps in your sales process and help you track lead progression. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-adjust-and-reassign-member-credits Manually add, deduct, transfer, or correct a member's booking credits from their CRM profile. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-adjust-your-clock-in-and-clock-out-times Correct a time tracking entry after the fact — if you forgot to clock in, clocked in at the wrong time, or need to add a missed session. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-add-a-gift-card-to-a-clients-account-during-checkout When a customer has gift card credits on their account, their balance shows up automatically when you check them out through the Point-of-Sale. You choose how much to apply. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-apply-a-gift-card-to-a-booking-or-purchase After redeeming a gift card code, your balance is ready to use at checkout. Here's how to apply it when you book a class, appointment, or buy something from the shop. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-approve-content-in-marketing-copilot Learn how to review and approve content in Marketing Copilot's review queue. Approved content can be scheduled for publishing to your social media platforms. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-assign-an-appointment-type-to-a-location Learn how to assign appointment types to locations so customers know where appointments take place. Locations can be physical addresses, virtual meeting links, or hybrid options. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-assign-tags-to-customers Learn how to assign tags to customers to organize and segment your customer list. Tags help you filter customers, create targeted campaigns, and manage customer groups efficiently. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-block-new-purchases-without-affecting-existing-buyers Stop new customers from buying a product while existing subscribers keep full access and their subscriptions continue uninterrupted. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-block-out-specific-dates-or-times Learn how to block out specific dates or times using date overrides. This is useful for holidays, vacations, special events, or temporary schedule changes without affecting your regular availability schedule. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-book-a-duet-or-semi-private Zipper doesn't have a separate "duet" product type — duets and semi-privates are regular appointment types with the capacity set to 2 or more. Here's how to set them up and book them. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-book-an-appointment-for-a-customer Learn how to book appointments on behalf of customers. You can book appointments for existing customers or create new customer profiles while booking. This is useful when customers call to schedule or when you want to proactively book appointments. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-book-into-the-next-billing-period The Book Ahead feature lets members (and admins) reserve classes in the next billing period before the renewal payment has processed. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-build-a-contact-list-from-your-full-roster Create a contact list populated with all customers so you can email or text your entire membership base at once. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-bulk-update-capacity-and-instructor Two approaches: copy settings from one class to many others (Sync Settings), or apply a capacity/instructor change across all future sessions of a timeslot. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-cancel-a-subscription Learn how to cancel customer subscriptions. You can cancel subscriptions immediately or at the end of the billing period. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-cancel-an-appointment Learn how to cancel appointments and handle refunds. You can cancel appointments with or without refunds, and choose whether to notify customers. Cancellations free up time slots for other bookings. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-cancel-an-event Learn how to cancel events and handle refunds for registered customers. When you cancel an event, you can choose whether to refund registrations, and all registered customers will be notified. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-cancel-multiple-class-sessions Learn how to cancel multiple class sessions at once. This is useful when you need to cancel all sessions from a certain date forward, handle holidays, or make bulk changes to your class schedule. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-cancel-or-reschedule-a-single-class-session-vs-ending-a-recurring-series Knowing which action to take prevents accidentally canceling your entire class schedule when you only meant to skip one session. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-change-a-class-start-time-for-future-sessions-only Move a recurring class to a new time slot going forward without affecting past or current sessions. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-change-capacity-for-a-single-class-session Override the class capacity for one specific date without changing the entire recurring series. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-charge-an-unpaid-appointment Sometimes a customer books an appointment but doesn't pay at the time. Use the Payment Collector to charge them later — by credit card, booking credits credit, or cash. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-check-in-class-attendees Learn how to check in attendees, mark no-shows, and manage late cancellations from the class registration list. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-comp-a-class-or-free-session Two ways to give a customer a free class or session: add a booking credit to their account for future use, or register them right now through the Point-of-Sale at $0. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-configure-custom-field-visibility Learn how to configure who can see and edit custom fields for customers. Visibility settings help you control access to sensitive information and customize field access for different users. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-configure-late-cancel-and-no-show-settings Late cancel and no-show settings are configured per class and per appointment type. There are no org-wide defaults. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-configure-notification-settings Learn how to configure notification preferences to control how and when you receive notifications. You can enable or disable email, push, SMS, and in-app notifications for different event types. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-configure-payment-options-for-appointment-types Learn how to configure payment options for appointment types so customers can pay using different methods when booking. You can enable free appointments, paid appointments, booking credits, or subscription access. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-configure-staff-roles-and-permissions Zipper has three built-in roles with different levels of access. You can also use Advanced Permissions to customize exactly what each staff member can do. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-configure-variable-pricing Learn how to set up variable pricing for products so customers can pay any amount within a specified range. Variable pricing is useful for donations, tips, or flexible payment options. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-configure-your-business-settings Set up your studio's core information: business name, address, timezone, contact details, and branding. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-connect-a-custom-domain Learn how to connect your custom domain to your Zipper site so visitors can access your site using your own domain name instead of the default Zipper domain. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-connect-facebook-pages Learn how to connect your Facebook Pages to Zipper so you can publish social media content directly to Facebook. Once connected, you can publish content library items and schedule posts. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-connect-google-business Learn how to connect your Google Business listings to Zipper so you can import reviews and manage your Google Business presence. Once connected, you can import reviews and access Google Business data. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-connect-instagram Learn how to connect your Instagram account to Zipper so you can publish social media content directly to Instagram. Once connected, you can publish content library items and schedule posts. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-connect-linkedin Learn how to connect your LinkedIn profile or page to Zipper so you can publish social media content directly to LinkedIn. Once connected, you can publish content library items and schedule posts. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-connect-my-google-business-profile-in-zipper Connect your Google Business Profile to Zipper to import Google Reviews, request more reviews, auto-post them to social, and display them on your website. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-connect-stripe Learn how to connect Stripe to your organization to enable payment processing for products, subscriptions, appointments, classes, and events. Stripe integration is required for paid products and enables secure payment processing. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-connect-twilio-for-sms-sending Learn how to connect Twilio integration to enable SMS sending capabilities. Twilio integration is required to send SMS messages to your contact lists. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-connect-zipper-to-google-calendar Add your Zipper appointments and class registrations to Google Calendar so everything stays in sync. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-control-product-visibility Learn how to control where and how products appear to customers. You can control visibility in the customer app, public shop, and organize products into categories. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-control-when-registration-opens-and-closes Learn how to set registration windows for classes and events to control exactly when customers can register. Registration windows help you manage booking timing and ensure registrations happen at the right time. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-control-where-system-email-notifications-go Zipper has two levels of notification settings: org-wide defaults and individual staff preferences. Here's how to configure both. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-convert-a-customer-profile-to-a-staff-profile There's no one-click "convert" button. The process is to add the customer's email as a staff member — Zipper links the existing account rather than creating a duplicate. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-create-a-blog-post Learn how to create blog posts with rich content for your website. Blog posts help you share updates, insights, and content with your audience. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-create-a-booking-credits-product Learn how to create booking credits products that issue credits when purchased. Customers can then use those credits for classes, appointments, or events. Booking credits are great for multi-use passes and flexible payment options. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-create-a-campaign-in-marketing-copilot Learn how to create campaigns to organize your social media content. Campaigns help you group content by purpose, theme, or marketing initiative. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-create-a-class Learn how to create recurring class series that automatically generate individual sessions. Classes allow you to set up repeating schedules (like "Yoga every Monday at 9am") and manage them as a single class. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-create-a-contact-list Learn how to create contact lists for email and SMS marketing. Contact lists help you organize your audience and target specific groups for campaigns. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-create-a-custom-workflow Learn how to create custom sales workflows for lead management. Custom workflows help you organize leads by different sales processes or products. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-create-a-discount-code There are two types of discounts in Zipper: an inline Point-of-Sale discount (admin-applied at checkout, no code) and a Stripe promo code (a code customers enter themselves). Here's how each works. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-create-a-form Learn how to create custom forms and waivers that you can require during event registration, appointment booking, or product purchase. Forms help you collect information from customers, gather waivers, and capture important details. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-create-a-lead Learn how to create leads in your sales pipeline to track potential customers through your sales process. Leads help you manage prospects and convert them into customers. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-create-a-location Learn how to create physical, virtual, or hybrid locations for your business. Locations help you organize services by where they're offered and show customers where appointments, classes, and events take place. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-create-a-pay-rate-template Learn how to create pay rate templates that can be assigned to multiple staff members. Templates help you maintain consistent pay rates across your organization. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-create-a-product Learn how to create a new product or package that your customers can purchase. Products can be one-time purchases, recurring subscriptions, or custom amount payments. Creating products allows you to sell services, memberships, and packages through your Zipper account. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-create-a-program-workshop-multi-day-event Programs are multi-session offerings — workshops, retreats, courses, or any event with more than one meeting. Here's how to create one. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-create-qr-code-for-event Learn how to generate a QR code that links directly to your event registration page. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-create-a-subscription-product Learn how to create subscription products that automatically bill customers on a recurring schedule (weekly, monthly, or yearly). Subscriptions provide predictable revenue and allow customers to access services automatically. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-create-a-virtual-class Learn how to create virtual or online classes with meeting links. Virtual classes allow you to offer online instruction to customers who can't attend in person, or create hybrid experiences that combine physical and virtual attendance. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-create-an-appointment-type Learn how to create appointment types that define the services customers can book. Appointment types specify duration, pricing, forms, and availability schedules. Creating appointment types allows customers to book appointments with you through your site or customer app. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-create-an-automation Learn how to create automated workflows that trigger actions based on events. Automations help you send emails, SMS messages, assign tags, and perform other actions automatically when customers register for events, submit forms, purchase products, or perform other actions. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-create-an-email-campaign Learn how to create and send email campaigns to your contact lists or individual customers. Email campaigns help you communicate with customers, promote events, share updates, and drive engagement. You can track opens, clicks, and engagement metrics. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-create-an-event Learn how to create single events or recurring events that customers can register for. Events can be free, paid, or accept multiple payment methods. Follow the 4-step wizard to create events with all the details customers need. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-create-an-sms-campaign Learn how to create and send SMS campaigns to your contact lists or individual customers. SMS campaigns help you communicate directly with customers via text messages. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-customize-and-send-your-migration-announcement-email Let your members know you're switching to Zipper — before launch day. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-customize-client-profile-metrics Learn how to add and customize milestones like class counts, membership anniversaries, and other metrics on customer profiles. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-customize-your-business-display-name Your business display name appears throughout Zipper — in emails, the customer app, notifications, and more. Here's how to update it. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-customize-your-fonts-in-zipper Add custom brand fonts to your Zipper Site by editing the H1, H2, H3, H4, and paragraph styles in the Site builder, then publishing your changes. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-delete-a-contact-list Learn how to delete contact lists when they're no longer needed. Deleting a list removes contacts from the list but doesn't delete the contacts themselves. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-do-a-one-off-event-with-a-custom-form Set up a standalone event that requires registrants to fill out a custom form — useful for workshops, challenges, or special events with intake requirements. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-duplicate-clone-a-class Zipper doesn't have a one-click duplicate button, but you can create a new class and copy the payment and registration settings from an existing one — which handles most of the setup work. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-duplicate-a-contact-list Learn how to duplicate contact lists to create variations quickly. Duplicating lists helps you create new lists with all contacts from an existing list. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-edit-class-time Learn how to change the time for an existing class session or entire class series. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-edit-photos-in-the-media-library Crop, resize, or replace images stored in your Zipper Media Library. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-edit-your-site-footer-information Update your studio's contact info, social links, copyright text, and quick links that appear at the bottom of every page. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-email-your-entire-customer-and-lead-base-at-once Send a broadcast email to all your customers and leads in one campaign. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-embed-the-class-schedule-widget-on-an-external-site Add a live class schedule to your existing website (WordPress, Squarespace, Wix, etc.) using Zipper's embed code. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-enable-direct-sms-for-staff Staff SMS notifications are configured under Settings → Organization Notifications — the same place you manage all system notifications. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-enable-the-sub-board-for-independent-contractors Enable the substitution board org-wide, then give your contractor staff the right permissions to post and claim sub requests independently. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-enable-waitlists Learn how to enable waitlists for events and classes. When events/classes are full, customers can join the waitlist, and you can promote them to active registration when spots become available. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-fill-out-the-zipper-import-spreadsheet Before your go-live, you'll fill out Zipper's import template with data from your old platform. This guide explains each column and the most common formatting mistakes to avoid. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-find-first-time-customers The First Timers card on your dashboard shows customers who have their very first booking coming up soon. It's the fastest way to spot new faces before they walk in. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-generate-a-report Learn how to generate reports to analyze your business performance. Reports provide detailed insights into payments, events, classes, scheduling, CRM, marketing, and SEO. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-generate-content-with-marketing-copilot Learn how to use Marketing Copilot's AI assistance to generate social media content quickly and efficiently. AI generation helps you create content for Facebook, Instagram, and LinkedIn. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-give-instructors-access-to-customer-forms Allow instructors to view intake forms, waivers, and health history that customers have submitted. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-give-staff-free-membership Learn how to set up complimentary memberships for staff members using externally tracked payments. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-apply-a-100-percent-discount-for-staff-attending-classes Learn how to set up a standing free product for staff (best for recurring access), or register a specific staff member right now with no charge (best for one-off). monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-give-zipper-access-to-your-domain Connect your custom domain (e.g., yourstudio.com) to your Zipper site so customers can book at your own URL. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-group-retail-products-separately-from-memberships Organize your product catalog so retail items (apparel, equipment, supplements) appear in a separate section from memberships and class packs. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-handle-instructor-substitutions Learn how to assign substitute instructors for specific class sessions. Substitutions allow you to change instructors for individual sessions without affecting the entire class series or other sessions. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-import-contacts-from-csv-to-contact-list Learn how to bulk import contacts from a CSV file into your contact lists. This saves time when adding many contacts at once and helps you build large lists efficiently. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-import-customers-from-csv Learn how to bulk import customers from a CSV file. This saves time when adding many customers at once and helps you migrate customer data from other systems. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-import-reviews-from-google Learn how to import customer reviews from Google Business into your Zipper account. Imported reviews can be published on your website to showcase customer feedback and build trust. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-improve-your-seo-with-zippers-blog-automation Use Zipper's AI-powered blog automation to publish SEO-optimized, industry-specific posts on a consistent schedule and distribute them across email and social — without the hours of manual work. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-install-zipper-as-an-app Install the Zipper admin or client booking experience as an app on your iPhone or Android by adding it to your home screen — no App Store or Google Play required. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-integrate-website-widget-on-zipper-sites Embed a third-party widget on your Zipper site with the Custom HTML block. Paste the snippet, save, then publish to see it render live. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-invite-a-customer-to-a-product-with-delayed-billing Send a customer an invitation to purchase a subscription that won't start billing until a future date — useful for pre-selling memberships or setting a specific start date. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-invite-a-customer-to-claim-their-account Learn how to invite customers to claim their accounts so they can manage their own payments, subscriptions, and bookings. When customers claim their accounts, they can log in, update their profiles, and manage their relationship with your organization. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-invite-staff-and-admins-to-zipper Add a new staff member and send them an invitation to set up their account. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-process-a-refund Learn how to process full refunds for customer transactions. Refunds help you handle returns, cancellations, and customer requests. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-do-partial-refund If you need to refund only part of a customer's payment (rather than the full amount), you'll need to process this directly through Stripe. This article explains how to issue partial refunds. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-keep-drop-ins-and-intro-buyers-as-leads Set up an automation that moves anyone who buys a drop-in or intro offer into your CRM lead pipeline automatically — so staff can follow up and convert them to members. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-limit-products-to-single-purchase Learn how to configure products so customers can only purchase them once. This is useful for introductory offers, one-time onboarding packages, or any product that shouldn't be repurchased. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-link-a-lead-to-a-customer Learn how to link leads to existing customer list entries. Linking helps you connect leads to your customer database and track lead conversion. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-manage-and-organize-all-tags Rename, delete, or create customer tags globally from the Contacts page. Any change to a tag name automatically updates every customer who has it. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-manage-customer-credit-balance Learn how to add, view, and use customer credit balance. Credit balance allows customers to have store credit on their account that can be used for purchases at Point-of-Sale and drop-in payments. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-manage-event-registrations Learn how to view, manage, and handle event registrations. You can see who's registered, manage waitlists, cancel registrations, mark attendance, and issue refunds. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-manage-site-redirects Learn how to create and manage URL redirects for your site. Redirects help maintain SEO when URLs change and ensure visitors find the right content. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-mark-a-field-as-required Learn how to mark form fields as required so customers must fill them in before submitting forms. Required fields ensure you collect essential information. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-merge-duplicate-customer-accounts When a customer appears in your system twice, merge them into one record — combining all history, subscriptions, and credits onto a single profile. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-migrate-customers-and-subscriptions Learn how to migrate customers and subscriptions from competitor platforms like Stripe, MindBody, and Glofox into Zipper. This guide covers importing customers, transferring payment methods, setting up family relationships, and bulk managing subscriptions. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-monitor-member-account-activation Track how many of your imported members have claimed their Zipper accounts after launch. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-move-a-lead-to-a-different-stage Learn how to move leads between workflow stages to track their progress through your sales pipeline. Moving leads helps you manage the sales process and understand where each lead is in the funnel. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-pass-stripe-fees-to-customers By default, Zipper keeps Stripe processing fees out of your product prices — meaning you receive slightly less than the listed price. Enabling this setting adds those fees as a separate line item at checkout, so you receive the full product price every time. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-place-a-hold-on-a-membership Pausing a membership temporarily stops billing, freezes the member's credits, and prevents new bookings for the duration of the hold. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-process-partial-refund Step-by-step guide to processing partial refunds for customer payments through the Stripe dashboard. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-process-a-walk-in-with-a-guest Handle an in-person drop-in customer who brought a friend — register and charge both in one Point-of-Sale session. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-process-payments-with-point-of-sale Learn how to use the Point-of-Sale system to process in-person payments for products, custom amounts, and services. Point-of-Sale provides a streamlined interface for handling transactions at your physical location. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-promote-customers-from-waitlist Learn how to promote customers from event waitlists to active registration when spots become available. This helps you fill spots efficiently and notify customers when they can attend. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-publish-a-review Learn how to publish customer reviews to make them visible on your website. Publishing reviews helps showcase customer feedback and build trust with potential customers. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-publish-a-site Learn how to publish your website to make changes live. Sites have draft and published versions, allowing you to work on changes safely before making them visible to visitors. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-remove-form-requirement-from-appointments Learn how to remove a form or waiver requirement from an appointment type so customers can book without filling out forms. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-remove-your-old-booking-platform-on-launch-day A step-by-step shutdown sequence for winding down your previous platform the right way — protecting members from double-bookings and pointing them to Zipper. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-rename-a-contact-list Learn how to rename contact lists to keep them organized and easily identifiable. Renaming helps you maintain clear list names as your needs change. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-rename-or-replace-a-recurring-class-with-enrolled-members Update a recurring class name or swap it out for a new version while keeping existing enrollments intact. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-reorder-products-in-the-shop Control the order that products appear in your customer-facing shop. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-reorder-questions-in-a-form Learn how to reorder form questions to control the order in which they appear to customers. Question order affects the form flow and user experience. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-replace-homepage-in-site-builder Learn how to change your homepage to a different page or update your homepage content in the site builder. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-reply-to-a-review Learn how to reply to customer reviews to engage with feedback and show that you value customer input. Replying to reviews helps build relationships and demonstrates responsiveness. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-request-google-reviews-with-zipper Google Reviews are critical to your online presence. Here's how to import, display, and request more Google Reviews from your customers using Zipper. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-require-a-form-during-booking Learn how to require customers to complete forms when booking appointments. Forms help you collect information, gather waivers, and capture important details before appointments. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-require-a-form-during-event-registration Learn how to require customers to complete forms when registering for events. Forms help you collect information, gather waivers, and capture important details before events. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-require-a-form-during-product-purchase Learn how to require customers to complete forms when purchasing products. Forms help you collect information, gather waivers, and capture important details before product purchase. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-require-clients-to-re-sign-an-updated-waiver When you update your waiver, clients who haven't signed the new version will be prompted to sign at their next booking. Here's how to set that up. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-require-multiple-forms-for-registration Learn how to set up multiple forms for event and class registration. You can now require customers to complete a waiver form, cancellation agreement, and additional forms all in one registration flow. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-resend-a-receipt Zipper doesn't have a resend receipt button, but you can get a customer's receipt link directly from your Stripe account in a few steps. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-hide-appointments-from-customer-booking Learn how to hide certain appointment types from the customer app so only you can book them, while keeping other appointments available for self-booking. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-run-a-payroll-report-by-instructor Generate a breakdown of what each instructor is owed for a specific pay period. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-schedule-content-in-marketing-copilot Learn how to schedule approved content for future publishing to your social media platforms. Scheduling helps you plan social media content in advance and publish at optimal times. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-schedule-recurring-classes-including-biweekly Create a class that repeats weekly, every 2 weeks (biweekly), or on any regular schedule. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-view-class-registrations-from-calendar Learn how to view the full list of attendees registered for a class or event from the calendar view. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-select-photos-for-marketing-copilot Choose which photos Zipper's Marketing Copilot uses when generating social media posts and blog content for your studio. Step-by-step setup. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-sell-gift-cards-through-pos-and-at-events Sell gift cards in person using a purchase link — share the link at events, via email, or display it as a QR code for customers to scan and buy on the spot. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-send-a-package-invite-to-a-customer Learn how to invite specific customers to purchase packages or products. Package invites allow you to target specific customers with personalized offers, track invite acceptance, and send reminders. Invites can only be sent for products managed via Stripe. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-send-account-creation-invites-at-launch After importing your member list, send invites to all customers so they can claim their Zipper accounts before (or on) launch day. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-send-email-to-class-registrants Learn how to quickly email everyone registered for a specific class or event directly from the registrations list. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-send-form-requests-to-customers Learn how to send form requests to customers so they can complete forms remotely. This is useful for collecting waivers, intake information, or other required forms without customers being present. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-set-an-automation-to-run-only-once-per-customer Learn how to configure automations to run only once per customer, preventing duplicate communications and ensuring each customer receives automation actions only once. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-set-capacity-limits Learn how to set maximum capacity limits for events and classes. Capacity limits prevent overbooking and help you manage event size. When capacity is reached, new registrations are blocked or moved to waitlist. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-set-different-prices-for-different-customer-groups Learn how to create multiple pricing tiers for classes and events so different customer groups see different prices. This allows you to offer member discounts, early bird pricing, and other pricing variations. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-set-multiple-instructors-on-a-class Assign more than one instructor to a class session — for co-taught classes, training scenarios, or when coverage is shared. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-set-pay-rates-for-staff Learn how to set pay rates for staff members. Pay rates can be used for payroll workflows and tracking staff compensation. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-set-up-a-birthday-offer-automation Send a personalized birthday message — with or without a special offer — to customers automatically on or before their birthday. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-set-up-a-win-back-automation Re-engage customers who haven't attended or purchased in a while with an automated email or SMS offer. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-set-up-provider-availability-schedule Learn how to create availability schedules for instructors so customers can book appointments during available times. Availability schedules define when each instructor is available for appointments, and appointment types use these schedules to determine bookable time slots. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-set-up-and-test-kiosk-mode Turn a tablet or shared device into a self-service check-in station — customers can check themselves in for classes without staff involvement. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-set-up-automatic-refunds Learn how to configure automatic refund policies for classes and events. When customers cancel within your refund window, they'll be automatically refunded without manual intervention. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-set-up-class-and-appointment-credit-pricing-options Sell class and appointment credits in Zipper as memberships, bottomless plans, auto-recharging packs, guest pass perks, or combined multi-credit products. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-set-up-custom-appointment-and-class-reminder-emails Configure when reminder emails send, what they say, and (for classes) apply them per class type. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-set-up-family-accounts Learn how to set up family accounts that allow parents or guardians to manage children's accounts, purchases, and subscriptions. Family accounts simplify account management for families with multiple members. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-set-up-payment-options-for-events Learn how to configure payment options for events so customers can pay using different methods when registering. You can enable free events, paid events, booking credits, or subscription access. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-set-up-sms-notifications-for-appointments-booked Get a text message (or send one to customers) when an appointment is scheduled. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-set-up-stripe-with-zipper Connect Stripe to Zipper so you can sell packages, booking credits, events, and appointments. Step-by-step setup, plus answers on fees and existing accounts. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-set-up-taxes-in-zipper Zipper uses Stripe Tax to automatically calculate and collect sales tax at checkout. Setup has two parts: activating Stripe Tax in your Stripe account, then assigning a tax code to each product in Zipper. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-set-up-the-stripe-card-reader-terminal Connect a physical Stripe card reader to Zipper so you can take in-person payments at your front desk or events. Setup takes about five minutes once you have the reader in hand. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-set-up-timeslots-for-different-rooms-at-one-location Configure separate class timeslots for multiple rooms within the same physical location — so different classes can run simultaneously without conflicts. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-set-up-verified-sender-emails Learn how to set up verified sender email addresses to ensure reliable email delivery. Verified senders help maintain sender reputation and improve email deliverability. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-share-a-direct-link-to-a-program-or-class Get a shareable link that takes customers directly to a specific class or program registration page — no need to navigate through the full shop. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-sign-up-a-family-in-person Register a parent and their children for classes or memberships when they walk into the studio. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-sign-up-a-walk-in-easily Process a drop-in customer at the front desk in under 2 minutes. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-spot-check-member-accounts-after-migration Before announcing go-live, spend 30 minutes spot-checking a sample of member records. Catching data issues now prevents billing problems and confused members on day one. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-switch-a-user-to-kiosk-mode Learn how to enable kiosk mode for staff members. Kiosk mode provides limited-scope access for in-person operations, perfect for front desk or point-of-sale scenarios. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-test-an-email-before-sending Learn how to send test emails to verify how your email campaigns look before sending to your full contact list. Testing helps ensure emails display correctly and look professional. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-test-an-sms-message-before-sending Learn how to send test SMS messages to verify how your SMS campaigns look before sending to your full contact list. Testing helps ensure messages are formatted correctly and within character limits. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-track-automation-executions Learn how to view your automation History to understand when automations ran, which customers received actions, and how automations are performing. monthly 0.6 https://www.joinzipper.com/help-center-article/tracking-external-payment-in-zipper Log payments collected outside Zipper — cash, check, Venmo, or any external method — so revenue, packages, and credits stay in sync. Covers one-off payments and recurring cash memberships. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-track-seo-keywords Learn how to track SEO keywords to monitor your search visibility and get AI-powered keyword recommendations. Keyword tracking helps you understand how your site ranks in search results. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-trigger-automations-on-form-submissions Learn how to configure automations to trigger when forms are submitted. This helps you automate follow-up communications and workflows based on form submissions. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-turn-off-instructor-appointment-and-class-notifications Stop receiving email, SMS, or push notifications when appointments are booked or class registrations change. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-update-a-customers-subscription-payment-method Change the card charged for a member's subscription from their CRM profile. The new card takes effect on the next billing cycle. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-update-product-prices Learn how to update product prices. When you change a product's price, new customers will see the new price, but existing subscribers keep their current price unless you update it separately. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-update-your-branded-app-icon The app icon (favicon/PWA icon) appears when customers add your Zipper app to their phone's home screen and in browser tabs. Here's how to update it. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-update-your-payment-method Update the credit card on file for your Zipper subscription through the Stripe customer portal — sign in, open Subscriptions, then launch the Stripe portal. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-upload-media-to-media-library Learn how to upload images, videos, and other media files to your media library. Media can be reused across your sites, blog posts, CMS content, and pages. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-use-marketing-copilot-social-media-automation Learn what Zipper Marketing Copilot does, who it's for, and how it generates branded social posts for Facebook and Instagram in a few clicks. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-use-parent-payment-methods-for-children Learn how to set up and use parent/guardian payment methods for children's purchases. This feature allows parents to pay for their children's class registrations, event registrations, appointments, and products using their own saved payment methods. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-use-scheduled-changes-for-classes Learn how to use scheduled changes to temporarily modify class time slots for specific date ranges. Scheduled changes let you handle instructor vacations, location changes, or special events without affecting the entire class series. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-use-zippers-website-editor Tutorial walking through Zipper's website editor — edit blocks, add images, customize buttons, layouts, colors, animations, menus, and branding before publishing. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-verify-recurring-payments-after-migration After migrating to Zipper, confirm that subscriptions are billing correctly before your first renewal cycle. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-verify-your-class-schedule-is-correct Before launch day, confirm every class shows up at the right time and with the right details. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-view-customer-payment-details Learn how to view the last four digits of a customer's credit card and manage their saved payment methods. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-view-revenue-by-class-type See which classes and appointment types are generating the most revenue. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-view-subscriber-status-for-email-and-sms Check whether a customer is subscribed or unsubscribed from your email and SMS lists. monthly 0.6 https://www.joinzipper.com/help-center-article/is-guest-checkout-available-for-one-off-events Yes — customers can register and pay for standalone events without creating a Zipper account. No login required. monthly 0.6 https://www.joinzipper.com/help-center-article/launch-day-support-how-to-reach-zipper-fast When something goes wrong on launch day, here's how to get help quickly — and how to fix the most common issues yourself. monthly 0.6 https://www.joinzipper.com/help-center-article/launch-day-testing-the-customer-booking-flow Before announcing to members, run through the full booking experience yourself using a test customer account. This catches the issues that matter most: can a customer actually find, book, and confirm a class or appointment? monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-migrate-from-zen-planner Learn what customer data transfers when migrating from Zen Planner to Zipper, including contact details, session history, and payment information. monthly 0.6 https://www.joinzipper.com/help-center-article/onboarding-timeline-what-happens-when Getting started with Zipper typically takes 2–4 weeks depending on the complexity of your data and website migration. Your setup is broken into four phases, and a Zipper onboarding specialist guides you through each one. monthly 0.6 https://www.joinzipper.com/help-center-article/paying-instructors-through-zipper-whats-possible Zipper tracks what instructors are owed — but doesn't send payments. Here's what the platform handles and how the typical workflow looks. monthly 0.6 https://www.joinzipper.com/help-center-article/pre-launch-verification-checklist A step-by-step checklist to complete before announcing your Zipper go-live date. Work through this in the week before launch. monthly 0.6 https://www.joinzipper.com/help-center-article/troubleshooting-why-a-credit-wont-apply-at-check-out If a Booking Credit isn't showing or working at checkout, work through this checklist. monthly 0.6 https://www.joinzipper.com/help-center-article/understanding-stripe-payment-fees Learn about Stripe payment processing fees, when they're deducted, and how payment deposits work. monthly 0.6 https://www.joinzipper.com/help-center-article/what-favorite-this-product-does The "Favorite this product" toggle pins a product to the top of the product list in the Point-of-Sale for faster access during in-person checkouts. It has no effect on the customer-facing shop. monthly 0.6 https://www.joinzipper.com/help-center-article/what-data-transfers-from-mindbody-mariana-tek-glofox-walla A reference guide for what customer and billing data moves to Zipper during migration — and what you'll need to set up fresh. monthly 0.6 https://www.joinzipper.com/help-center-article/what-the-family-account-booking-experience-looks-like When a member's account is part of a family group, they can book for themselves and any linked family members from a single account. monthly 0.6 https://www.joinzipper.com/help-center-article/what-the-meta-integration-email-is If you receive an email about your "Meta connection expiring" or "Facebook/Instagram integration needs renewal," here's what it means and what to do. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-find-and-manage-leads Learn where leads go in Zipper and how to manage them through the Lead Board. monthly 0.6 https://www.joinzipper.com/help-center-article/why-a-customer-only-sees-some-purchase-options The most common reason a product doesn't appear in the customer shop is that its visibility is turned off. Here's how to check and fix each possible cause. monthly 0.6 https://www.joinzipper.com/help-center-article/how-to-fix-site-updates-not-showing If you've published changes to your site but don't see them, browser or CDN caching may be the cause. Learn how to resolve caching issues and see your updates. monthly 0.6 https://www.joinzipper.com/help-center-article/why-you-cant-charge-a-retroactive-membership-and-alternatives Zipper doesn't allow creating a subscription with a start date in the past. Here's why — and what to do instead. monthly 0.6 https://www.joinzipper.com/help-center-article/why-your-google-reviews-arent-showing If Google reviews you imported or requested aren't appearing on your Zipper website, work through this checklist. monthly 0.6 https://www.joinzipper.com/help-center-article/will-updating-appointment-availability-affect-existing-bookings No — changing an appointment type's availability schedule does not automatically cancel or modify existing bookings. Here's exactly what changes and what stays the same. monthly 0.6 https://www.joinzipper.com/help-center-article/zipper-staff-app-vs-customer-app Zipper has two different interfaces — one for studio staff and one for members. Here's the difference and how to access each. monthly 0.6 https://www.joinzipper.com/help-center-article/zipper-terminology-glossary Zipper uses some specific terms that may differ from other software you've used. This glossary covers the most important terms to know. monthly 0.6